Q: What browser should I use?

A: You can use either a desktop or a mobile device. If you are using a desktop we recommend using an IE (Internet Explorer) browser.

Q: How will I get the final photo?

A: Once the checkout process is complete you will be provided with a link that will download a .jpg photo directly to your device. In addition, this link will be mailed to the email address you provided to us during the checkout process. Please check your spam folder if you are having trouble locating this email. If you have issues receiving the final photo(s) please email customer service at customersupport@ibelievephotos.com

Q: What format should my photos be saved in?

A: Photos to be uploaded should be saved in a .jpg (JPEG) format. If your photo is saved in a different format, you can easily convert it using any photo editing software. While photos larger than 3 megabytes can be uploaded to the site it is not recommend – the larger the photo the longer the upload and rendering time will take. Photos size can be reduced in most photo editors. Reducing the size of your picture will only have a minimal impact on the quality of your final photo.

Q: What type of photo should I use?

A: Plan your shot before you take it. Landscape pictures tend to work best. You will want to envision the Fairy in your yard or room and leave an area clear of objects to place the overlay photo into. Be creative, the site has over 75 different Fairy pictures to choose from so you can really have a lot of fun. Use the “demo” photo on the site to check out all the possibilities.

Q: What is the best way to print my photo?

A: The final photo is just like any other photo you might take with your digital camera. The size of the final photo is approximately 8” by 5.5”. I like to use an online service to get my photos printed. Since the photos are at 72 DPI (dots per inch) they will print very well.

Q: The Fairy is too big for my picture.

A: Use the slide adjustment control located under the picture to adjust the size of the Fairy image. You can also rotate the Fairy and blur the image if you chose to.

Q: How do I move the Fairy within my picture?

A: After you have selected a Fairy pose you like you can move the Fairy anywhere in your picture. Use your curser or finger to move the Fairy image into position. Move the Fairy around as much as you want – he doesn’t mind!

Q: Do you keep my original photo?

A: Your original photo is used though the merge and adjustment process and then deleted once you checkout.

Q: What if I want to reprint my photo later?

Once you check out and download your picture the photo is stored on your device so you can print it out as often as you like.

Q: What if I have other problems?

A: For any problem simply email us at customersupport@ibelievephotos.com

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